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DWF logo

          DWF Claims

          DWF Claims is a global claims management business specialising in the management and administration of all classes of commercial lines claims.


          DWF Claims

          How we can help

          With particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance, we recognise that claims management protocols need to be adjusted to account for the
          underlying risk and varying legal, social and political environments.                               
          Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We approach each client relationship as a partnership aiming to provide our expertise and resources in a manner and at a cost that delivers the requirements of that particular business.



          Click here to get in touch with our team

          Our global Claims locations

          Our proprietary claims management system: Claimsview

          Underwriters can access reports and statistics on individual claims or entire portfolios, as well as several years of accounts. A client dashboard provides instant graphical analysis on losses according to statistics (such as location and loss code), as well as opportunities to investigate varying data sets (such as year of account or period), access a full electronic file (incorporating incoming and outgoing correspondence, internal referrals and all policy documentation), produce in-depth Management Information, capture SLA and KPI data and assess DWF Claims' conduct objectively.
          We create over 15,000 new claims in Claimsview every year.
          Industry relationships you can trust
          Working for insurer clients including Allianz, AmTrust, Arch, ARK, Axis, Barbican, Beazley, Brit, DTW 1991, Hiscox, Liberty Specialty Markets, MS Amlin, Neon Paragon, Starr, Tokio Marine Kiln, XL Catlin Zenith and  Zurich, we are trusted to deliver a bespoke claims management and support service on a global level.

          Key Information

          Managing reputation

          Download our global flyer here

          Download PDF (415kb)

          Paul Cowen

          • Head of Claims Management and Adjusting


          Paul Cowen

          • Head of Claims Management and Adjusting

          Neil Sully

          • Head of Service Delivery

          Reed Millsaps

          • President – DWF Claims (USA) LLC

          Krystyna Kouri

          • Claims Director - Canada

          Aidan Leonard ACII

          • Claims Director - Ireland // Special Purpose Fund Manager

          Enrico De Micco

          • Claims Director - Italy

          Lisa Heathcote

          • Head of UK GL

          Rob Holme

          • Head of UK PI

          Richard Travis

          • Claims Operations Manager

          Paul Sherlock

          • Claims Director - Australia

          Carole Demarquay

          • Claims Handler