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DWF logo

            DWF Claims

            DWF Claims is a global claims management business specialising in the management and administration of all classes of commercial lines claims.


            DWF Claims

            How we can help

            With particular expertise in matters concerning Professional Indemnity, General Liability, Healthcare, Legal Expenses, Motor and Property insurance, we recognise that claims management protocols need to be adjusted to account for the
            underlying risk and varying legal, social and political environments.                               
            Our approach to managing claims is centred around ensuring each client can choose a way of working that suits them. We approach each client relationship as a partnership aiming to provide our expertise and resources in a manner and at a cost that delivers the requirements of that particular business.



            Click here to get in touch with our team

            Our global Claims locations

            Our proprietary claims management system: Claimsview

            Underwriters can access reports and statistics on individual claims or entire portfolios, as well as several years of accounts. A client dashboard provides instant graphical analysis on losses according to statistics (such as location and loss code), as well as opportunities to investigate varying data sets (such as year of account or period), access a full electronic file (incorporating incoming and outgoing correspondence, internal referrals and all policy documentation), produce in-depth Management Information, capture SLA and KPI data and assess DWF Claims' conduct objectively.
            We create over 15,000 new claims in Claimsview every year.
            Industry relationships you can trust
            Working for insurer clients including Allianz, AmTrust, Arch, ARK, Axis, Barbican, Beazley, Brit, DTW 1991, Hiscox, Liberty Specialty Markets, MS Amlin, Neon Paragon, Starr, Tokio Marine Kiln, XL Catlin Zenith and  Zurich, we are trusted to deliver a bespoke claims management and support service on a global level.

            Key Information

            Managing reputation

            Download our global flyer here

            Download PDF (415kb)

            Paul Cowen

            • Head of Claims Management and Adjusting


            Paul Cowen

            • Head of Claims Management and Adjusting

            Neil Sully

            • Head of Service Delivery

            Reed Millsaps

            • President – DWF Claims (USA) LLC

            Krystyna Kouri

            • Claims Director - Canada

            Aidan Leonard ACII

            • Claims Director - Ireland // Special Purpose Fund Manager

            Enrico De Micco

            • Claims Director - Italy

            Lisa Heathcote

            • Head of UK GL

            Rob Holme

            • Head of UK PI

            Richard Travis

            • Claims Operations Manager

            Paul Sherlock

            • Claims Director - Australia

            Carole Demarquay

            • Claims Handler

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