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          DWF Consulting

          We provide a range of services that help small, medium and large organisations improve the services and products they deliver to their customers. DWF Consulting is perfectly placed to support clients, in any location or sector, looking to improve their people, processes and systems.

          Business improvement  

          In today's climate 'Change' seems to be the only constant. Businesses need rapid solutions to complex problems; be that cultural, technical and/or process driven. The constant challenge is to improve "what we do" and "how we do it".

          Through the use of innovative techniques and proven approaches to change, the business improvement team supports clients on their journey, whether that is changing processes, improving the culture and engagement of their people, or simplifying systems.

          Some of the core services offered by our business improvement team:

          • Process Improvement – We are able to help with all aspects of Process Improvement.  Whether a specific process problem, end to end engineering, or establishing architecture. 
          • Customer Journey Mapping - This improvement approach is focussed around the analysis of your customer's journey.  What's their story and is it any good?  Can it be improved?
          • People Development - We educate, train and improve our clients' understanding of efficient and diverse methods of change.  Our goal is to teach clients how to utilise techniques that will improve their functions.
          • Requirements Gathering & Elicitation - We help clients to focus on what their core requirements are for a particular product or service - something which often gets forgotten about.

          Core benefits of using the service

          In addition to improving quality, reducing risk and limiting costs, your organisation can benefit in other ways:

          • Improve understanding of your organisation.
          • Understand new ways you can support your customer, building an ever-increasing and loyal customer-base. 
          • Identify and reduce waste from your operations, therefore improving services and reducing risk.
          • Leverage the knowledge already held within your organisation.
          • Increase morale and engagement through team based problem solving and solutions workshops.

          How we work with you

          We provide on-demand business improvement expertise to organisations; our consultants work hand-in-hand with your established teams to drive real change with tangible benefits. Using bold, innovative and creative approaches, we are able to harness and enhance the hidden talent in your existing organisation. Providing targeted training on improvement techniques and methods, where required, to ensure changes recommended can be implemented without the reliance on external third-party consultancies.

          To find out more about how the business improvement team can work with your business contact Jason Dunning or Ed Hunt

          For insurers, our consultancy services also include:

          Technical and Operational Strategy Planning

          For many years DWF has been the market leader in lawyer partner initiatives. As an extension of this work we have now recruited experts from other fields who work closely with the legal teams to deliver expertise in technical and operational insurance strategy.

          These include insurance professionals, BI analysts, clinicians, forensic accountants and business process experts. Our consultants help our clients to make sure that initiatives work within their particular operating environment and organisational culture. We understand that one size does not fit all. Using DWF consultancy gives you access to multidisciplinary teams which can help you gain competitive advantage.

          Insurance Claims Audit

          Working with your claims team we will conduct a thorough independent audit of your claims files. Once complete we will then report back our findings in relation to case management file handling processes and reserve adequacy. The audit provides an ‘informed view’ about how files are being managed both internally and externally identifying areas for potential improvement or operational best practice which could be mirrored elsewhere in your operation.

          For more information about Insurance Claims Audits, please contact Colin Hammond or Kate Archer or Steffan Groch

          Insurance Fraud: Intelligence

          Our team of experts utilise a whole range tools to identify the risk of potential insurance fraud.  We have created a series of web based search and visualisation software products which facilitate the claims screening process, supporting your intelligence team.  Such software can help you detect and reject fraudulent claims without the invest and resources needed to develop you own systems as well as enabling clients to tap into our vast intelligence data base.

          For more information about Insurance Fraud Intelligence, please contact Andy Fu or Lisa Sanzeri


          We provide expert legal advice, representation and consultancy services in respect of the use of data from telematics devices, within the claims process.

          We predominantly advise on a broad range of issues that include:

          • Data protection and disclosure
          • Data quality, accuracy and validation
          • Interpretation of GPS and accelerometer data
          • Utilising the data as evidence
          • Designing bespoke claims process including FNOL, MOJ, Liability and Counter Fraud

          We help our clients to unlock the power of telematics data at their disposal, to improve claims performance by reducing claims costs and litigation frequency.

          Our specialist Telematics Team includes lawyers, a telematics claims consultant, business process analysts and intelligence analysts.

          For more information about Telematics, please contact Paul Chandler or Jamie Taylor

          Examples of recent commissions include:

          • Advising a start-up insurer on their Target Operating Model
          • Working in house within an established insurer to roadmap their 2016 counter fraud strategy
          • Collaborating with a large insurer to help develop and deliver their fast track Pi strategy ( leading to significant savings)
          • Advising various insurers on cutting edge practice in telematics strategy Working with another large insurer to re-design their direct capture and intervention strategy for TP damage and PI.
          • Working in house with a global insurer to facilitate delivery of a new outsource operating model.
          • Providing various levels of advice regarding multi-disciplinary clinical and legal approach to rehabilitation strategy at all value levels
          • Working with insurers on their BI analytics strategy and using predictive analysis to inform counter strategy.

          Get in touch

          Please get in touch to discuss your Consulting requirements.

          Related people

          Ed Hunt

          • Principal Consultant

          Jason Dunning

          • Principal Consultant