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          FCA and Complaints

          With many insurers looking to reduce their litigation spend, combined with a rise in the volume of customers, small businesses and other eligible complainants pursuing complaints via the FOS, we understand the need to respond rapidly to any risk to your commercial reputation.

          We provide practical, commercial legal advice to major insurer clients, specialising in advice relating to the handling of complaints from consumers, small business and other eligible complainants. 

          Across a broad range of product lines, including household (buildings and contents), motor (including telematics, motorhomes/caravans), pet, landlord/property owners, commercial, sales and/or servicing issues, and data protection insurance, including Data Subject Access Requests (DSAR's), we stand out for our ability to convey technically sound legal advice in a practical, commercially-relevant format.

          Our areas of expertise include considering underwriting, claims and complaint files (and providing advice on policy coverage/interpretation and liability, as well as those complaints that do reach the FOS stage) as well as advising insurers in respect of Data Protection Act/GDPR issues, FOS complaints data, long running or complex, sensitive disputes, trends in the complaints being made, dealing with Judicial Review proceedings and updating insurer clients on FOS ‘hot topics’ and FCA proposals that could significantly impact their business.

          A team of experts you can rely on

          Access to prompt ad-hoc advice is important to our clients.  We have built up a strong rapport with our insurer clients. They know they are able to contact us whenever the need arises, including during the weekends.

          Download our information sheet

          Harriet Quiney

          • Partner // Team Leader - Professional Liability

          Nicola Dunk

          • Partner // Head of Motor Policy Coverage