We understand that keeping on top of a rigorous and changing FCA regulatory regime, as well as responding to market developments, can be a challenge. We are known for our ability to balance the need to comply with commercial understanding and a commitment to achieving strategically relevant results.We achieve high recoveries in an FCA complaint but commercially driven manner, across all volume litigation, enforcement activity and return of goods/possession actions.
Acting for leading independent and captive motor finance lenders, banks, building societies, consumer credit and asset based lenders, we provide market-leading Consumer Credit regulated collections and recoveries services. We offer a holistic service from early arrears right through to complex litigated cases, minimising risk with sophisticated IT systems and technology and providing a seamless end-to-end service, delivered by highly-skilled and trained dedicated individuals.
We also offer tailored training on collections and recoveries strategies, aligned to the FCA regime, and on key FCA drivers including treating customers fairly, vulnerable customers & mental health and FCA complaints handling.
Our commitment to providing a truly tailored, bespoke service, aligned to your internal processes, sets us apart. We work hard to understand your needs and structure our support in such a way as to respond to this as well as to apply to FCA key drivers, including treating customers fairly (TCF), vulnerability & mental health. We are experienced in handling FCA complaints and can draw from our Legal Support Team to react immediately to large and fluctuating volumes of claims.
Our expertise in working with captives and independents, across the motor finance and consumer credit sector sets us apart. In addition to providing high volume claims and recoveries support, we work hard to deliver lasting, strategically-relevant solutions. We work at board level with some of the largest lenders in this field, providing FCA compliance advice, underpinning over £4bn of consumer credit lending on an annual basis.
We understand that providing relevant, expert advice to lenders requires an awareness of how fair treatment impacts on reputation. We work hard to make sure we understand your organisational culture, aligning our collective values to work as an extension of your in-house team. We work collaboratively, sharing a culture grounded in equal opportunities and diversity. We believe that by we get the best results for our clients, and your customers, by treating everyone fairly and in a commercially transparent and relevant way.
Treating customers fairly means ensuring that no member of the team uses aggressive tactics, that we develop affordable plans and that each customer is treated equally, avoiding a ‘quick wins’ mentality.
We embed this into our team culture with the following measures:
DWF Conforma is our bespoke range of FCA e-learning modules covering FCA key drivers, TCF, vulnerability & mental health and FCA complaints handling. This cutting edge online training can be tailored, specifically, to the market and environment in which you operate every day, supporting your requirement to demonstrate that you have trained your workforce and introducers of business on the FCA's key business principles. Find out more >