Following a successful 2012, DWF has maintained its position in the top three national law firms and ranked second place on the quality of legal advice in the highly respected Client Satisfaction Report (2012) by Legal Week.
The report incorporates feedback from over 1,200 clients based over 15 sectors. Clients judged law firms nationwide on the quality of their legal and commercial advice, cost and billing practices, personal and partner relationships, service delivery and the use of IT and knowledge management. Overall, DWF came third among the national firms with a score of 8.1 out of a possible 10, compared to a national average of 7.8.
On the use of IT and knowledge management, there was a significant improvement on the score from 2011 which increased from 6 to 7.2, representing the firm’s investment in this area. DWF also came second among national firms on cost and billing practices with a score of 8.4, putting the firm 1.1 ahead of the all-firm average.
DWF received positive feedback from its clients. Many were impressed with the level of understanding its people have of a clients business and their ‘local, tactical, good commercial view’. The firm was also commended for its responsiveness and the quality of its advice, alongside their ‘professionalism and legal competency’.
Andrew Leaitherland, Managing Partner and CEO at DWF commented: “This is a fantastic achievement for the firm following a year of unprecedented change. The report is a highly respected benchmark for quality in the legal industry and it demonstrates that we continue to succeed in putting our clients first, adjusting out business model to anticipate client needs and delivering innovative client solutions.”