National legal business DWF has been named Legal Innovator of the Year at the 2015 Legal Business Awards in recognition of the firm’s innovative approach to operational management, client service delivery and people engagement. Hosted by legal publication Legal Business, the awards celebrate the firms that are demonstrating a cutting-edge approach to delivering legal services.
DWF was presented with Legal Innovator of the Year following the successful delivery of client service and workplace improvements that stem from a £12million investment in IT. A new range of client-focused products, including the award-winning Crisis Response, along with e-billing, management information software with 24/7 accessibility and bespoke extranet platforms for real-time case information, are allowing clients to receive a more efficient and personalised service. Increased emphasis on employee satisfaction has led to the introduction of a new performance measurement framework which, unique to the legal sector, offers a more complete and equitable approach to measuring individuals’ achievements and contributions to the business. Together with the introduction of IT-enabled tools for increased collaboration across the firm’s 14 offices, and the piloting of new agile-working schemes, these initiatives are allowing DWF to continue to provide outstanding client service whilst offering a rewarding working environment for its people.
Andrew Leaitherland, managing partner and CEO at DWF, commented: “It’s a time of significant investment for us - in our people, our clients and our systems and we’ve been able to engage both employees and clients in more innovative ways than ever. To be named Legal Innovator is a real testament to our people who've driven some significant ‘firsts’ in the legal market, and to our continued firm-wide emphasis on innovation and disrupting to progress.”
DWF was shortlisted against firms including Berwin Leighton Paisner, CMS Cameron McKenna, Mills & Reeve, Mishcon de Reya, and Pinsent Masons, and the awards were judged by Legal Business editor-in-chief Alex Novarese and Managing Editor Mark McAteer, alongside a range of senior general counsel from companies including Lloyd’s Banking Group, Marks & Spencer and National Grid.