DWF has been recognised for its success in pioneering new counter-fraud solutions that use a tech-driven approach to addressing insurers’ business challenges, including the identification, tracking and tackling of fraudulent claimant behaviour.
DWF’s national counter fraud team works closely with the firm’s major insurer and commercial clients to successfully tackle fraud, reduce their indemnity spend and improve loss ratios. The team has invested heavily in strengthening its predictive analytics and profiling capability which, when combined with the firm’s market intelligence, delivers unprecedented insight into the claims behaviour of opponents and the courts and allows DWF to help clients identify critical behaviour patterns and wider emerging fraud trends. With data-driven knowledge, clients are empowered to develop bespoke strategies to fight fraudulent claims and ensure they are spending money on fighting the ‘right’ type of claims, and this intelligence capability and analytics technology are now being rolled out across the firm’s national insurance and commercial teams for the benefit of clients.
DWF’s National Head of Counter Fraud Lorraine Carolan comments: “DWF has been forward-thinking by investing in our business intelligence services to offer our clients truly cutting-edge solutions for predicting and responding to consumer trends, identifying risk and shaping their market strategies. Data analytics and disruptive technology are being successfully adopted across various commercial sectors and the insurance sector should be no different – by adopting an innovative approach, insurers can transform their business and gain a genuine competitive advantage to drive up optimum performance. Commentators have referred to DWF as “blazing a trail” and I am delighted at this recognition of the real strength and innovation of DWF’s predictive analytics, profiling and intelligence teams”.
DWF was also shortlisted for the ‘Internet of Things Breakthrough’ award for the firm’s innovative application of telematics data. DWF has taken over 70 cases that involve telematics evidence to court, securing ground-breaking fundamental dishonesty judgements and paving the way for others to use this evidence in claims.
Jamie Taylor, DWF Counter Fraud Director and Head of Telematics comments: “Telematics technology provides the insurance sector with fantastic opportunities to develop innovative products and drive better performance. DWF has been at the forefront of utilising telematics data at the sharp end of claims and litigation and we have developed a unique in-depth expertise in this exciting area.”
Over the past 12 months DWF has grown its national counter fraud team with several significant senior hires, including partners Lorraine Carolan, the firm’s National Head of Counter Fraud, and Miles Hepworth, who both joined DWF from DAC Beachcroft, and in June 2016 the firm launched a counter fraud team in Scotland with the appointment of partner Jill Sinclair, who heads the Scottish-based team, and solicitor Justine Reilly who also joined from DAC Beachcroft.