UK law firm DWF joins BQF to become the benchmark of excellence across the legal sector

One of the most innovative law firms in Europe* increases investment in performance as it transforms its business model and strives for excellence

BQF, the premier membership organisation for accredited performance improvement, has announced its newest member, national legal business DWF - leading law firm providing legal expertise, industry knowledge and integrated services from 16 offices across the UK and Ireland, Europe and Middle East. 


At a time when the UK legal industry is undergoing significant change and firms are facing growing competition, DWF has joined BQF as part of a drive to enhance their business model, ensure they remain at the forefront of business efficiency, innovation, best practice and excellence across their industry - as well as further understand other organisations and industries within the expansive BQF network. 


As clients continue to look for more cost-effective and full-service solutions, the legal sector has seen a move away from traditional ways of working to a more collaborative, consultancy style approach – now often demanding a combination of services and tech-focused solutions, increasing pressure for firms, of all sizes, to diversify their existing business, review performance and focus on alternative service delivery models.  


Tracey Johnson, Head of Business Excellence at DWF, explains: “Understanding the expectations of excellent organisations helps us to enhance our own service delivery, ensuring we have the right enablers in our business to encourage and support our people in providing innovation and service excellence for our clients.” 


“We joined BQF to network with like-minded organisations. Our objective is to be a benchmark of Excellence across the legal sector, and a key part of this is learning from other organisations with similar goals and gaining insight into what best practice looks like across different types of organisations and industries.”


BQF’s current members include some of the UK’s most successful companies such as Marks & Spencer, Virgin Media, O2 and Oracle, with all of BQF’s 500 members deriving considerable value either through gaining access to compatriots in other industries, or through the accreditation that underpins progress towards sustained excellence.  


Founded by Government and leading UK businesses, BQF is the UK’s largest corporate membership organisation dedicated to performance improvement, providing consulting support to help organisations deliver continuous improvement through one of the UK’s most comprehensive and best value executive education programmes.


Partnering with a range of leading organisations and business schools, the BQF Excellence model recognises and accredits organisations and individuals against measures set by EFQM and Lean Six Sigma models - identifying, prioritising, implementing and tracking improvements, while providing a framework within which improvements to efficiency and productivity can be measured and assessed.


Russell Longmuir, CEO and Director General of BQF, adds: “Now, more than ever, we are seeing UK businesses assess and evaluate the efficiency and sustainability of their business models. As the UK services industry stands on the verge of this transformative time, and many questions remain unanswered from the referendum result, companies are recognising the value that BQF will increasingly offer as we move towards clarifying the terms of an exit and re-establishing support and credibility of British industry.”


“For industry, there is an opportunity – and a need – to ensure that performance is optimised, long-term shareholder value is protected and opportunities for people are safeguarded.  We are better equipped to face these challenges in a collaborative, coordinated fashion, and the cross-sector discussion that we are building will enable us to address them head on collectively.”


Tracey continues: “At DWF our focus is on doing things differently, and as a growing firm with an increasingly international presence we are always looking at ways to improve client service. We’re proud to be the only law firm to currently hold the Commitment Marque of Excellence, and we are now looking to learn, grow and excel ready for the next phase of our development.”


*As recognised by the Financial Times

Tracey Johnson

Head of Business Excellence