A need for vigilance when dealing with Portal claims

Keeping claims in the MoJ Portal is an attractive proposition for insurers, one that can often deliver the best costs saving, whilst also delivering certainty of outcome. However, the recent Sunday Times investigation into a claims management company and how it ‘farms’ its claims reminds us of what is happening in a significant part of the market. Recently published fraud figures from one of the large composite insurers should also provide a timely reminder of the advantages which can flow from fully investigating claims submitted to the MoJ RTA Portals and to have portal staff properly trained to be able to detect which cases to consider dropping out of the Portal.

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This information is intended as a general discussion surrounding the topics covered and is for guidance purposes only. It does not constitute legal advice and should not be regarded as a substitute for taking legal advice. DWF is not responsible for any activity undertaken based on this information.

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Paul Holmes

Partner - Head of Fraud & Technical Insurance (Leeds)

I am Head of Fraud & Technical Insurance in the Leeds office, as well as firm-wide Head of Products for Motor, Fraud, Credit Hire and Resolution Law.