Quick tips for recovering debts owed

Ensuring you are paid on time underpins everything. Below are our top three 'quick tips' for successfully recovering monies owed.

  1. Time is of the essence, so as soon as you issue an invoice to a customer, contact them to confirm that they have received it, have no issue with it and to confirm when you can expect to receive payment. Make a note of the conversation in case payment is not forthcoming or a spurious dispute arises. 
  2. Incorporate escalation to a third party such as DWF Recoveries into your credit policy, so that as soon as you have exhausted your own internal credit policy, further action can be taken immediately as debt chased early on is more likely to be collected than aged debt. 
  3. Also, where appropriate, apply late payment interest and compensation to penalise customers for not paying you on time and to encourage those customers that you choose to continue doing business with to pay you on time in the future.

For further guidance on any of this, we recommend using our FREE Credit Health Check service to review your existing credit policy, practices and procedures to enable us to advise you as to how you might fine tune your approach and gain the benefit of our advice on best practice in credit management and legal debt recovery procedures.  

If you are not satisfied with the performance of your existing debt recovery provider, try our Champion Challenge to see if the DWF Debt Recovery team can achieve better results for you. 

This information is intended as a general discussion surrounding the topics covered and is for guidance purposes only. It does not constitute legal advice and should not be regarded as a substitute for taking legal advice. DWF is not responsible for any activity undertaken based on this information.

Neil Jinks


I am a Director within the recoveries team at DWF. I have over 25 years of experience working in law firms, the credit industry and High Court enforcement sector, managing and developing debt recovery operations and client relationships.