As Managing Partner and CEO, my work is focused on managing and running the firm, implementing the strategy agreed by our partners. This means enhancing the client service across all functions, developing and implementing our strategic vision as well as the ideas that our people have.
I sit on the Strategic Board which allows me to be part of the process which recommends our strategic direction to our partners. I also sit on the Remuneration and Nomination Committee because our people are critical to the success of our business.
I chair the Executive Board to make things happen and I Chair the Corporate Responsibility Leadership Group to ensure that our values and culture are brought to life within our business, allowing us to have a broader impact on our clients, people, community and environment.
We’ve directed substantial resource at developing our infrastructure, processes and systems, as well as investing over £12m in technology designed to improve operational efficiency and communication. These are the ways we ensure outstanding client service. I am passionate about service excellence and so am delighted that we are the first law firm in the UK to commit to the Net Promoter Score system for both its clients and people.
Since becoming Managing Partner and CEO in January 2006, I’ve led and supported the firm’s growth from £34m to £188m turnover and seen our head count increase from 500 to over 2100 people. I was awarded Managing Partner of the Year at the Legal Business Awards 2014.
The firm has also enjoyed recognition as one of Europe’s 50 most innovative law firms by the Financial Times, as well as being independently ranked first of all top 20 law firms for quality of legal advice and joint first of all national law firms for service delivery and responsiveness. We were named Legal Innovator of the Year at the Legal Business Awards 2015 and Best Leadership of Innovation and Best Managed Workplace at the Managing Partners’ Forum for Management Excellence 2015.
For me, it's all about doing things differently - focus on service excellence by delivery through the right service platform aligned with our clients' needs. Great people lead to great clients which leads to an awesome firm.