My expertise includes portfolio management, civil recovery, litigation, fraud and repossession. Recognised as an innovative thinker and strategic leader in the debt recovery arena, I have a keen eye for talent development, process improvements and developing my team's capabilities. I balance client services, deliver outstanding operational management and develop people extensively. I take great pleasure from maximising and developing talent in apprentices, paralegals & solicitors.
A pioneer in the area of developing legal talent, I am a change agent. People describe me as an engaging, authentic and committed leader, manager and communicator and a person who works with visible integrity & passion. My innovative thinking has made a major impact on talent development strategies and programmes.
I am a member of The Institute of Credit Management and was shortlisted as a British Institute of Credit Management Credit Professional of the Year 2014.
I am a member of DWF's Diversity Steering Group.