I am experienced in managing large teams carrying out volume and process driven work. I am responsible for all operational aspects of implementing client work, operational performance, service delivery and excellence and ensuring that regulatory and compliance requirements are adhered to at all times. I am responsible for the production and analysis of Management Information (MI). Through this work I have developed a core expertise in the development of bespoke case management workflows, product development and in commoditised working practices.
This means that I can offer direct, relevant strategic advice on collections and recoveries and relevant FCA compliance, as well as providing internal and external team training on motor finance collections and recoveries, process and procedures.
I am passionate about change and innovation and about the people in my teams with focus on discovering and nourishing talent and alternative routes to qualification. I have used my experience to work with the Service Delivery Executive in DWF to deliver legal services differently to our clients across the board and now manage the commercial division of our Legal Support Centre.
I chair our Manchester Office Corporate Social Responsibility Group and fundraising committee.