As head of the police and prison law team my primary responsibility is to work closely, with all of my clients, to ensure that we have a through understanding of the challenges they face. By clearly establishing their objectives and issues we are better able to support and add value to their business.
In addition to my transactional claims expertise I also have experience in police complaints, dealing with external contractors and service providers. Given the nature of the claims and clients the team is often engaged in satellite type litigation, with the press, over publication of internal reports and events.
Although my background is police and prison law I work closely with the firm’s regulatory specialists on HSE prosecutions and Serious Fraud Office issues.
Our long-standing client, Serco Ltd, said, "DWF have established themselves as a key advisor to Serco not only by being excellent lawyers but by genuinely investing in our relationship. Rachel Jones and her team across a number of specialisms have shown a great appetite for learning about our business, its challenges and opportunities and invested the time needed to develop strong relationships with our legal team and other key contacts. This approach has enabled them to develop a deep understanding of our organisation, fully grasp what it is we really want from our legal advisors and to deliver an excellent service and add great value to Serco."
The most recent edition of Chambers and Partners states, "The 'just excellent' Rachel Jones offers a broad police law expertise that includes cases of assault, misfeasance in public office, public inquiries and inquests. She recently defended private contractor Serco in a case alleging negligence, false imprisonment and assault."